Typically, you should be able to receive your order within the next 2-4 working days. You may choose the next earliest or preferred delivery date slot upon checkout. Once your order is received, it will be processed, and our logistic team will prepare and packed on the next working day.

Delivery is Free if your order value in a single transaction is above SGD $500. A SGD $10 Delivery Fee (Inclusive GST) applies for orders below the value of SGD $500 which will be automatically added at the checkout page.

Upon checkout of your order, you will be asked to select your preferred Delivery Date. The Delivery Date option will show the next earliest available dates for your selected. Do take note that the Delivery Date selected is an indication of your preferred Delivery Date. We will make the utmost effort to deliver the order to you on your preferred Delivery Date. However, delays that are beyond our control can occur occasionally. Therefore, please check your order status regularly on your "My Orders" page for an up-to-date order Delivery status.

Delivery Time selection is not available due to the complex logistics issues that may arise. All orders are typically delivered from Monday to Saturday (excluding PH) between 9 am to 9 pm.

You may Sign In to your online shop account, look under Recent Orders section to locate your order and click "View Order" on the selected order to track the order status. 

If you have ordered as a Guest without having an online shop account, you may wish to track your order status here but you will be asked to provide some of your order information:

• Order ID
• Billing Last Name
• Find Order By (Email or Zip / Postal Code)
• Email

Please reach out to our Chat Agent or Contact Us. Alternatively, you may wish to contact the appointed delivery agent directly to reschedule an alternative delivery date.

Below is the contact information of our delivery agents. You will need to provide your order Tracking Number to their respective customer service agent for their reference.

• Music Express Pte Ltd - +65 6742 4122
• Ninja Logistics Pte Ltd - +65 6602 8271
• J&T Express Singapore Pte Ltd - +65 6939 6399

Yes, you may re-schedule your order delivery date. Please reach out to our Chat Agent or Contact Us by providing us with your Order Number and the new preferred Delivery Date for our customer service agent to assist you.

Most orders are usually delivered on your selected preferred Delivery Date. Occasionally, delivery of orders can be delayed especially if your order is delivered by Ninja Logistics Pte Ltd, UrbanFox Pte Ltd or J&T Express Singapore Pte Ltd. This could be due to peaked period, weather limitation or any other unforeseen circumstances. Therefore, we strongly recommend you check the real-time delivery status of your order via their respective delivery tracking platform:

• Ninja Logistics Pte Ltd

• J&T Express Singapore Pte Ltd

Alternatively, you may reach out to our Chat Agent or Contact Us for us to assist you further.

Usually such situation do not occur but if you do encounter one, reach out to our Chat Agent or Contact Us and we'll investigate the cause and we will advise and update you accordingly.

Unfortunately, we don't ship overseas at the moment. We would encourage you to contact your local Yamaha distributor for your request.

Yes, you may choose Collect-at-Store option but do note that not all products are available for this option. Products that are eligible will be displayed with an option "Buy Online & Collect at Store" on the product page. This option will also list the stores that are available for collection. If you do not find your preferred store in the option list, it means that the product isn't available for Collect-at-Store.

Only selected stores and products are applicable for Collect-at-Store option. The availability will be displayed in the "Buy Online & Collect at Store" option on the product page.

• Plaza Singapura – Music Square

• Plaza Singapura – Beatspot

• Plaza Singapura – AV Experience Studio

• Thomson Plaza

• Westgate

You may refer to our Store Locator page for their address and operating hours information.

No, your Collect-at-Store order will not be ready for collection immediately. However, our team will process your order as soon as they received your order notification, but it will typically take up to 1 working day to process before your order is ready for collection.

Yes, you will receive an Email and SMS notification when your Collect-at-Store order is ready for your collection.

You will receive an email when your order is ready for collection. The email contains a QR Code of your order, and you are required to present the QR Code from the email to our Service Crew who have been assigned to assist you.

Yes, you may assign someone to collect your Collect-at-Store order on behalf. However, he/she will need to present your email order QR code that you have received to our Service Crew who have been assigned to assist you for verification.

Unfortunately, we are unable to change the collection location once you have successful placed a Collect-at-Store order. You will need to re-order again by selecting the correct collection store and reach out to our Chat Agent or Contact Us to have your previous order cancel and refunded.

Yes, please inform our Service Crew immediately and they will assist you with the exchange procedure.

Unfortunately, we are unable to change it to delivery once you have successful placed a Collect-at-Store order. You will need to re-order again by selecting the "Buy Online and Deliver" option and reach out to our Chat Agent or Contact Us to have your previous order cancel and refunded.

Yes, please inform our Service Crew immediately and they will assist you with the order change procedure.